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FAQs

Bedding

What’s the difference between percale and sateen?

Sateen and percale are both examples of fabric weaves, each with their own distinctive qualities. Often associated with a luxurious drape and smooth texture, sateen is soft and silky. Percale, on the other hand, boasts a matte finish and cool, crisp touch.

What does thread count mean?

Thread count refers to the number of threads woven into a square inch of a given fabric; in our case cotton. 

Whilst a high thread count is often associated with quality, it is far from the only indicator. In fact, the quality of the cotton is much more important than the number of threads in the linen. So much so that a higher-quality fibre with a lower thread count will feel softer than a lower-quality fibre with a higher thread count.

Fortunately, we don’t compromise on quality. Our products are manufactured using the finest cotton, and boast luxuriously high thread counts.

What is organic cotton bedding?

Unlike most regular cotton bedding, which is typically mass produced and low in quality, our premium organic cotton bedding is made from high quality, long staple organic cotton fibres which are sustainably cultivated without the use of any synthetic pesticides or fertilisers, ensuring a healthier, eco-friendly product.

Moreover, all of our bedding is GOTs certified, protecting not only the natural environment from which our organic cotton is sourced, but the farmers and workers that play such an important part in the manufacture of our products.

You can rest easy knowing this bedding is gentle on your skin, breathable, and incredibly soft, providing a luxurious and environmentally responsible sleep experience.

Is your bedding suitable for sensitive skin?

Absolutely! Our bedding is made from the finest quality organic cotton, ensuring a gentle touch for the most sensitive of skin. Cultivated without pesticides and harmful chemicals, our GOTs certified organic cotton products are naturally hypoallergenic and a great option for those with allergies or sensitivities.

Each and every one of our products is manufactured using ethically sourced, premium quality cotton, rigorously tested in accordance with OEKO-TEX STANDARD 100 specifications.

The natural breathability of our organic cotton combined with the specially selected long staple fibres creates a beautifully soft fabric with better airflow and moisture wicking properties that helps provide a better nights sleep for those with sensitive skin.

Care

When should I wash my bedding?

As a rule of thumb, washing your bedding once a week will maintain freshness and hygiene. Of course, it depends on the time of year, temperature of your home and whether you are a hot or cold sleeper.

How should I wash and dry my bedding?

For the softest feel, Spin & Yarn bedding should be washed at 40°c, with similar colours. We’d recommend using a gentle, non-toxic detergent for best results.

When it’s time to dry, a gentle breeze in an English meadow is ideal, but an airer or clothes line will certainly do the trick. If necessary, tumble dry on a very low heat and remove your sheets from the dryer as soon as the cycle is finished to prevent wrinkles. Where possible, finish the drying process naturally for crease-free bedding.

Shipping

What are my delivery options?

STANDARD DELIVERY - UK

Standard delivery is £5 for orders under £50, and is free for orders of £50 or more. 

Please allow 3-5 working days for delivery.

EXPRESS DELIVERY - UK

Can’t wait to get between the sheets? Express shipping costs £7.

Order before 2pm Monday-Friday and select the Express Delivery option. We’ll dispatch your order for delivery on the next working day (excludes weekends and bank holidays). Orders placed after 2pm, or on weekends and bank holidays will be processed on the next working day.

Do you ship worldwide?

At present, we are unable to offer international shipping. Please get in touch with a member of our team for further information.

How do I track my order?

Once your order has been dispatched, you will receive a tracking details via email. 

Returns

What is your returns policy?

We offer FREE UK returns.

We want you to be completely satisfied with your purchase from Spin & Yarn. If for any reason you are not satisfied, you may return products within 30 days of purchase, provided they are in brand new, unused condition, and include their original tags and packaging. Please notify us on info@spinandyarn.com within 30 days of receiving your order.

How do I return an item?
  1. Contact our customer support team at info@spinandyarn.com to initiate a return.
  2. Please provide your order details and the reason for the return.
  3. Our customer support team will get in touch with instructions for returning the item. 
How long will it take to receive my refund?

Once we receive the returned item and confirm that it meets the eligibility criteria, we will initiate the refund process.

Refunds will be processed within 10 working days from the date we receive the returned item.

The refund will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions or need assistance with returns or exchanges, please contact our support team at info@spinandyarn.com.

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